How do I make a claim with Metro?

You can file a claim by entering your mobile number or serial number in the “File, Continue or Track My Claim” section on the Home page or by calling Assurant at 1-800-316-2075.

How long does it take to get a replacement phone from MetroPCS?

When to expect your replacement device:
Date claim is approved*Expected delivery
Monday – Friday Before 8:30 p.m. ETNext Day
Saturday and Sunday before 8 p.m. ETFollowing Tuesday

What does MetroPCS insurance cover?

Comprehensive coverage for lost and theft, accidental damage, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires. Next business-day shipping, when available, at no additional cost for claims approved before 8:30 p.m. EST.

Who is the insurance carrier for MetroPCS?

Asurion Insurance Services, Inc
PHP may provide a duplication of coverage already provided by a customer’s homeowner’s or other insurance policy. PHP is insurance protection provided to subscribers of MetroPCS®, administered by Asurion Insurance Services, Inc.

What happens if I lose my MetroPCS phone?

If your device is lost or stolen, contact Metro by T-Mobile at 1-888-8metro8 to suspend your service and protect yourself against unauthorized use. Have ready your Metro by T-Mobile wireless number and device information. Your device’s IMEI may be used.

How do I claim phone insurance?

You must contact the network of your cell phone and blacklist your phone immediately. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact your insurance provider to proceed with a claim.

What is the number for Asurion phone claim?

An Asurion expert will be happy to help you. Customer service representatives are available Monday through Saturday from 7am-10pm CST and Sunday 11am-8pm CST. Please call us at 1-855-309-8342 and we’ll be happy to help.

How do I make an Assurant claim?

Follow the step-by-step directions on the Assurant website to file your claim. For more information about filing your claim or tracking your claim status, call Assurant at 1-866-866-6285.

Will MetroPCS replace my broken phone?

MetroPCS is a mobile virtual network operator that operates on the T-Mobile 4G LTE network. However, as a prepaid or no-contract provider on phone deals, it offers MetroPcs phone replacement whenever your phone gets lost, damaged, or stolen.

How long does Asurion take to process a claim?

A phone insurance claim is how you request to receive a replacement phone or a repair to your existing phone if something happens to your insured device. When you file a claim with Asurion, it Claims should be made within 60-90 days after the accident, malfunction, or loss occurred.

How much does Asurion cost?

TEC costs $9 per device per month for phones and combines the two lower tiers: Asurion Wireless Phone Protection, which costs $7.15 per month for phones and protects against everything except device malfunction, and Verizon’s Wireless Extended Warranty, which costs $3 per month for phones, protects against device …

Does Asurion give you a new phone or refurbished?

The agreement with Asurion is a certified refurbished phone, never a new phone.

Will Asurion upgrade your phone?

In a few exceptional circumstances, you might be able to get a higher tier phone, BUT your deductible may be higher should you have to file a claim on the replacement device in the future. Under no circumstances will an Android phone be replaced with an iPhone even if the deductible of $199 is the same.

What do I need to know about Asurion?

Asurion is a global tech services company that helps more than 350 million customers in 52 countries unlock their technology’s untapped potential through protection and tech support. We have over 22,000 employees throughout the U.S., Canada, Latin America, Europe and Asia Pacific.

What is the non return fee for Asurion?

You will receive a prorated refund of any amounts paid for that coverage. If your phone has been damaged, it must be returned, or pay the non-returned equipment charge of up to $1,500. We will send you the shipping materials necessary to return the device to Asurion.

What happens if I don’t send my phone back to Asurion?

Simple. Be honest and return the damaged phone to Asurion, or they will charge you a couple hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.

What happens if you find your phone after it was lost and claimed?

If the found item is kept or sold this can be viewed as insurance fraud, claiming an item as lost just to receive a replacement, regardless if this was intended or not. Again, simply call the insurance company and explain you found the item. A representative will help from there.

Can I get my money back from Asurion?

Can I cancel my plan? You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.

How do I get a refund from Asurion?

The protection plan can be refunded in full if cancelled within 30 days. The easiest way to obtain a refund/cancellation of your plan, is to click on the “return” button associated with the purchase of our plan, email us at [email protected] or call us at 1-866-551-5924 and a customer … see more.

How many claims can I file with Asurion Verizon?

9 claims
You can file up to 9 claims (not counting cracked screen repair claims, which are unlimited) in a 12-month period, across your 3 registered lines. If you would like to register more than 3 lines, you can enroll in Additional Coverage.